Effective [DATE] · Last updated [DATE]
These Terms are the agreement between [LEGAL ENTITY NAME] ("VAGO", "we", "us") and the business that uses VAGO ("you", "your"). By signing in and using the service, you agree to them.
VAGO is web-based software for running field service work: keeping a customer list, planning routes, scheduling and recording jobs, capturing notes and photos from a run, and producing quotes and invoices.
It runs in a web browser. It can be added to a phone's home screen and used like an app, but it is not distributed through any app store, and it needs an internet connection to load and to save.
Accounts are switched on by us, not by signing up. Creating a login does not by itself grant access to use the service. We enable an account once terms are agreed, and we may switch it off again as described in section 4.
You are responsible for your login credentials and for everything done under your account. Tell us promptly if you believe an account has been compromised. Do not share one login between people — add them to your workspace instead, so the record of who did what stays honest.
A workspace is your company's data. Anyone you add to your workspace can see and change everything in it. Adding and removing members is your responsibility, not ours.
VAGO is priced per operation and quoted to you directly. The price, the billing period and what it includes are whatever we agreed in writing when your account was enabled; there is no published price list and nothing is sold inside the software.
Invoices are payable on the terms stated on the invoice. Fees are exclusive of applicable taxes, which are added where required. Fees already paid are not refundable except where we have agreed otherwise in writing or where the law requires it.
If your account is switched off, you do not lose your records. Every customer, job, photo and invoice stays exactly where it is, and you can still sign in and read all of it. What stops is your ability to change anything.
This is how the software is actually built, not a promise we are hoping to keep — the restriction is applied to writes only, at the database. Switching an account back on takes effect immediately.
We may switch an account off for non-payment, for a breach of these Terms, or at the end of an agreed term. Where the reason is non-payment we will normally tell you first.
You can export your data at any time while you can sign in — Settings → Backup & Restore produces a file containing your records. We recommend taking one before any planned end of service.
You own the information you put into VAGO, including your customer list, your job history, your photos and your invoices ("Your Data"). We do not own it, we do not sell it, we do not share it with anyone except the service providers listed in our Privacy Policy, and we do not use it to train machine learning models.
We use Your Data only to provide and support the service to you, and to comply with the law. We may use aggregated, de-identified information that cannot reasonably be linked to you or to any individual — for example, counts of how often a feature is used — to operate and improve the product.
Most of what you put into VAGO is personal information about your customers. In the language of Canadian privacy law you are the organisation accountable for it and we handle it on your behalf and on your instructions. That means:
You agree not to:
We work to keep VAGO available and we watch for problems, but we do not offer a guaranteed uptime and we are not able to promise the service will be uninterrupted or error-free. Planned maintenance, a failure at one of our providers, or a bug can all take it offline.
Because VAGO can be the record of work you need to invoice, we strongly recommend exporting a backup on a schedule that suits your business. Section 4 explains how.
VAGO is built on third-party infrastructure — hosting, database and mapping. Those providers are listed in our Privacy Policy. Their availability and their terms affect the service, and an outage or change at one of them is outside our control.
VAGO does not process payments and does not send messages on your behalf. If that changes, we will update these Terms and the Privacy Policy and tell you before it takes effect.
We may change the service, including adding, altering or removing features. We may change these Terms; if a change is material we will give you reasonable notice by email to your account address or in the app. Continuing to use VAGO after a change takes effect means you accept the updated Terms.
You may stop using VAGO at any time. Either of us may end the agreement on [NOTICE PERIOD, e.g. 30 days'] written notice. We may end it immediately for a material breach that is not fixed within a reasonable time after we tell you about it.
After the agreement ends, we will keep your data for at least [RETENTION PERIOD, e.g. 60 days] so you can ask for an export, then delete it on request or in the ordinary course. Records we are required to keep for tax or legal reasons are kept for as long as the law requires.
VAGO is provided "as is" and "as available". To the fullest extent the law allows, we disclaim all warranties and conditions that are not expressly stated here, whether express, implied or statutory, including any implied warranty of merchantability, fitness for a particular purpose, or non-infringement.
Nothing in these Terms limits any right you have under consumer protection legislation that cannot be limited by agreement.
To the fullest extent the law allows, neither party is liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, lost revenue or lost business opportunity, even if told such damages were possible.
To the fullest extent the law allows, our total liability arising out of or relating to these Terms or the service, for all claims combined, will not exceed the fees you paid us in the [12 months] immediately before the event giving rise to the claim.
You will defend and indemnify us against claims brought by a third party — including your own customers or a regulator — arising from Your Data, from your use of the service in breach of these Terms, or from your failure to meet the responsibilities in section 6.
These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada that apply there, without regard to conflict-of-laws rules. The courts of Ontario have exclusive jurisdiction, and each party submits to them.
These Terms, with anything we agreed in writing when your account was enabled, are the whole agreement between us on this subject. If any part is found unenforceable, the rest stays in force. A delay in enforcing a right is not a waiver of it. You may not assign this agreement without our written consent; we may assign it to a successor of our business.
[LEGAL ENTITY NAME]
[BUSINESS ADDRESS]
[CONTACT EMAIL]